Política de devoluciones y reembolsos

1. Overview

At Mercado Neo, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, our refund and returns policy is here to assist you.

2. Eligibility for Refunds and Returns

• Refunds are available within 7 days after the product has arrived at your location.
• The item must be in its original condition, unused, and in the original packaging.
• Proof of purchase is required for any return or refund request.

3. Non-Refundable Items

• Perishable goods (e.g., food, flowers, newspapers, or magazines).
• Downloadable software products and digital goods.
• Personalized or custom-made items.
• Gift cards.

4. Refund Process

To request a refund, please follow these steps:

• Contact our support team at contact@neomarket.app with your order details.
• Our team will review your request and provide further instructions.
• Approved refunds will be processed via the original payment method (cryptocurrencies, Pix, or credit card).

5. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or cryptocurrency wallet. If necessary, contact your payment provider as processing times may vary.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at contact@neomarket.app.

7. Shipping Returns

• You will be responsible for covering the shipping costs for returning your item.
• Shipping costs are non-refundable.
• If you are returning an expensive item, consider using a trackable shipping service or purchasing shipping insurance.

8. Changes to This Policy

Neo Market reserves the right to update this refund and returns policy at any time. Please check this page periodically for any changes.

If you have any questions about our Refund and Returns Policy, contact us at contact@neomarket.app.